Frequently Asked Questions
Q: Why do we have to be home during the initial assessment appointment?
A: Our Company does not have sales personnel, but we do have a roofing technician, who also works on roofs daily and is present most of the time on the job site(s). Our roofing technician needs to be able to access the roof and a ladder needs to be used for this. There are liability and privacy issues we follow and someone is required to be home during the assessment appointment. Also, once the roofing technician evaluates the current, ventilation, gutters, soffit and/or fascia, the findings are communicated to the homeowner(s). During the assessment, we educate the homeowner and explain the roofing system in general.
Q: We do not see the metal valley, is it there?
A: Yes, you are right. We use closed valley, so the metal valley is underneath and the shingles are installed on top of it.
Q: Can we have more vents added to our roof to improve ventilation?
A: The roof ventilation is a whole system on its own. It includes the air intake and exhaust. The attic ventilation ratio is 2 to 1, meaning there are two intakes to one exhaust. Adding vents will not automatically or necessarily improve the ventilation; however, it can be useful to have a roofing technician assess it and then a solution will be communicated back to the homeowner.
Q: What is the right Skylight for my home?
A: Many people are looking into installing skylights in order to have more natural light enter their homes. First and foremost, it is important to choose a skylight that meets the zoning Energy Efficiency Standard.
Q: Which are better for my home, ridge vents or roof vents?
A: Not all roofs can be vented by using ridge vents. This is something that can be evaluated by a roofing technician. Our knowledgeable technicians have attended AirVents training seminars and have expertise in the latest products available on the market.
Q: Why do you use a certain type of asphalt shingles?
A: We have a great deal of knowledge and experience throughout the years and have had the opportunity to work with a variety of products. Ultimately, we have found one product that is above all the rest; it is wind-resistant, streak-fighter algae resistant and has double durability. This is why we feel confident in our choice to work with this material and have had many clients who have been satisfied with the product.
Q: Why are there only 3 feet of ice and water shield and not more?
A: We adhere to the building code as well as the manufacturer’s directions when doing our work. On a very low-sloped roof, we do install more ice and water shield in accordance with the building standard code.
Q: Could we have our full roof replaced in the wintertime?
A: We do not recommend having a full roof replacement during the wintertime, as the materials, asphalt shingles, could be damaged during installation. Also, during very cold weather, it is difficult for the asphalt shingles to stick to each other.
Q: We are only looking to have one part of our roof replaced, is that possible, or do you have to replace the whole roof?
A: This is a common question and our focus is to meet our client’s expectations and requests; however, an assessment is the first step to our process. We do not try to sell full roof replacement if it isn’t required. We pride ourselves on our honesty and focus only on what needs attention. However, if a client would prefer to have the whole roof replaced at one time, then we attend to the client’s needs and wants.
Q: What kind of warranty do you provide?
A: We provide a workmanship warranty for all our work. We offer a 10-year workmanship sloped roof replacement. Any material defects on the asphalt shingles are covered by the manufacturer.